Earrings Exchange and Return Policy Last

Updated: [01 March 2024]

Non-Eligible Items:

Customized jewellery, except for defects or errors on our part, are not eligible for exchange/return.

Exchange Process:

Contact us for approval and provide your order number and exchange details.
Ship the original jewellery back to us (return shipping at your expense).
Upon receiving the return, we will process the exchange and ship the new item.

Return Process:

For a refund, contact us with your order number and reason for return.
Ship the jewellery back to us (return shipping at your expense).
After inspection, we will process the refund to your original payment method.

Defective or Incorrect Items:

Contact us within 48 hours for defective or incorrect items.
Provide photos, and we will arrange for a replacement or refund. Shipping Address: to be provided Refund Processing Time:
Refunds differ per case.

Contact Information:

For inquiries, contact customer_support@email.com or 078 939 5468.

Note: Policy subject to change; check periodically for updates.